Terms and Conditions
Any access or visit to the website www.allu.ro or use of the Services offered through this Website implies acceptance of the Terms and Conditions set out below, unless there are distinct terms of use for the respective Content or you have another valid agreement for use. If you do not agree with the Terms and Conditions set out in this Document, please do not use this Website.
This site is operated by the company CAB'N GO LIMITED, a legal entity of English nationality, having its registered office in Suite G04 1 Quality Court, Chancery Lane , London, WC2A 1HR, England, unique tax registration code 14193992, e-mail hello@cabngo.com, telephone 0766285018, hereinafter referred to as CAB'N GO LIMITED.
Access to the Services on the site will be allowed only to Members and Customers and only after accepting the terms of use established by this Document and the conditions provided in the documents that complement it:
• Protection of personal data
https://cabngo.coffee/pages/privacy-policy
• Cookie Policy
https://cabngo.coffee/pages/politica-de-utilizare-cookies
• Information security
https://cabngo.coffee/pages/securitatea-informatiilor
DEFINITIONS
Customer - The person who has or obtains access to the Content and Service and who has placed at least one Order on the Site;
Account - the set consisting of an e-mail address and a password that allows a single User access to restricted sections of the Site through which access to the Service or the transmission of the Order is made, in which case it contains information about the Client and the Client's history on the Site (orders, invoices, guarantees, products, returns, etc.);
Content
- any information on the Site or available in the Service that can be visited, viewed or accessed by the User/Member/Client via electronic equipment;
- the content of any communication sent to Users/Members/Clients by CAB'N GO LIMITED via electronic means and/or any other available means of communication;
- any information communicated by any means by an employee/collaborator of CAB'N GO LIMITED to Members/Clients according to the contact information specified by him/her;
- information related to the Products and/or prices charged by CAB'N GO LIMITED during a certain period;
- information related to the Products, services and/or prices charged by a third party with whom CAB'N GO LIMITED has concluded partnership contracts, during a certain period;
- data relating to CAB'N GO LIMITED or other data thereof;
Order – the operation through which the Customer expresses his intention to purchase products sold through the Site by CAB'N GO LIMITED;
Contract - represents the consensual distance agreement entered into between CAB'N GO LIMITED and the Client regarding the sale, respectively the purchase, of one or more Products on the Site, by launching an Order by the Client and its acceptance by the Seller, in compliance with the legal provisions and the Terms and Conditions;
Document - these Terms and Conditions;
Member - The natural person who has or obtains access to the Content, through any means of communication or based on a usage agreement and which requires the creation and use of an Account;
Newsletter - means of periodic, exclusively electronic information, namely electronic mail or other form of remote communication (e-mail, SMS) on the Products and/or promotions carried out by CAB'N GO LIMITED in a certain period;
Products - Any goods (products) that are made available to the User by CAB'N GO LIMITED for purchase, for a fee, through the use of the Site.
Service - The e-commerce service carried out exclusively on the publicly available sections of the Site, in the sense of granting the Users the possibility to Contract products using exclusively electronic means, including other means of distance communication (telephone). The products offered through this Site are available for delivery in the countries of the European Union.
Website – the domain www.allu.ro and its subdomains.
Specifications – all specifications and/or descriptions of the Products as set out in their description.
User - The natural person who has or obtains access to the Content, through any means of electronic communication, who does not have an Account created and has not placed any orders on the Site.
Transaction - the operation of payment, respectively collection, of an amount of money as a result of the sale, respectively purchase, of a Product through the Site.
GENERAL PROVISIONS
CAB'N GO LIMITED may modify this Document at any time to reflect changes in legislation, internal policies or technology used. Any changes to the Document will enter into force for the Services only for orders placed after the publication of such changes on this Site.
CAB'N GO LIMITED has the right, at any time, to modify, suspend or cease the online marketing of the Products, partially or in full, temporarily or permanently, with or without prior notice/notification.
CAB'N GO LIMITED will make technical efforts to ensure the proper functioning of the Site. In the event of any interruptions in operation or inability to access by Users/Clients/Members for a specified period of time, CAB'N GO LIMITED will not be liable to any person for any damage or loss suffered, resulting directly or indirectly as a result of improper use of the Service provided, the non-functioning of the Service for technical reasons and/or the actions of third parties.
CAB'N GO LIMITED will take the necessary steps to achieve the purpose of the Site and has no responsibility regarding the Content posted by Users within the Services.
CAB'N GO LIMITED assumes no responsibility and will not be liable for any damage or viruses that may affect your computer or other electronic equipment as a result of accessing or using this Site or downloading any material, information, text, video or audio images from the site.
Accessing this Site is at the user's own risk, CAB'N GO LIMITED being in no way liable for any direct or indirect damages resulting from accessing the Site or as a result of placing/completing an Order or any use of data and information on this Site.
RULES OF USE OF THE SITE
It is prohibited to use the Site to promote or market goods or services other than those presented by CAB'N GO LIMITED.
You may not use the Site to display or transmit any material that is unlawful, abusive, libellous, defamatory, vulgar, inflammatory, threatening, pornographic or profane, or any other material that may constitute or encourage conduct that could constitute a criminal offense or give rise to civil liability or would violate any other legal provisions.
It is prohibited to access the Site or use the Services in a manner that could damage, disable, overburden, or impair any server or networks connected to any server or that could interfere with any other User's use of the Services.
Any deletion, addition, insertion, modification of information on the Site, as well as any attempt to obtain unauthorized access to the Site, to other Users' accounts, to connected computer systems or networks or to any other Services through fraud, password decoding or any other means, including by exploiting a means unintentionally made available by CAB'N GO LIMITED, is prohibited. Any violation of the provisions of this section may lead to permanent or temporary blocking of access to the Site and to the obligation of its author to pay compensation for the damage caused.
The Administrator reserves the right to disclose at any time any information the disclosure of which is necessary to comply with any law, regulation, judicial proceeding or request of state bodies.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The content of the Site, as defined in the preamble, including without limitation all texts and static images, dynamic images and/or multimedia content, buttons, commercial symbols, trademarks and/or designs or commercial models are the exclusive property of CAB'N GO LIMITED, with all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) being reserved to it.
Users/Customers/Members may use the Site Content exclusively for informational, non-commercial or personal purposes, and are prohibited from copying, downloading, reproducing, publishing, transmitting, selling, distributing in part, in full or in modified form the content of this Site for other purposes, unless this is permitted by exceptions to applicable copyright laws or by express agreements from CAB'N GO LIMITED.
To the extent that you wish to use, download, copy or distribute any part of the Content, please send us an email to hello@cabngo.com specifying the Content you wish to use, the actual manner in which you intend to use it and the intended purpose, these representing the “Terms” of the usage agreement. In the absence of prior written consent from the Operator, any distribution, communication, copying, display, reproduction, publication, granting of a license to use, creation of derivative works, transfer or sale of the Content will be considered a violation of the Terms and Conditions, as well as of the rights enjoyed by the holders of intellectual property rights over the Content.
Users who publish/send any kind of Content on the Site are obliged not to infringe in any way the copyrights of a third party.
INFORMATION PRESENTED ON THE SITE
All elements used to describe the Products (such as, but not limited to, static or dynamic images, descriptive text, graphic or video presentations) do not represent a contractual obligation on the part of the Seller, they being used exclusively for presentation and information purposes. For this reason, we ask you to carefully check the characteristics of the Product as presented on the Site before placing an Order.
CAB'N GO LIMITED takes all reasonable steps to ensure the accuracy and completeness of the data and information published on the Site, including the description of the Products, as well as the prices indicated. However, users of this Site are informed of the possibility of errors. To the extent that it is found that the error has affected or, as the case may be, influenced an Order or the concluded Contract, CAB'N GO LIMITED will inform the Customer as soon as possible in order to reconfirm the Order/the validity of the Contract or, possibly, cancel it.
Products sold under a promotion or campaign of any kind shall also be subject to the terms and conditions applicable to that campaign or promotion and which shall be duly announced in advance. Users/Customers/Members are requested to read the terms and conditions applicable to a particular campaign or promotion before placing an Order for Products that are part of that campaign or promotion.
ONLINE SALES POLICY
Access to the Site for the purpose of placing an Order is permitted to any User acting with a legitimate purpose and intending to purchase one or more Products from the Seller, in compliance with this Document.
Orders on the Site can only be placed by persons who have reached the age of 18 on the date of placing the Order and wish for the delivery of the Products to take place within the European Union.
There is no minimum value for placing an order on the Site.
CAB'N GO LIMITED sells the Products online in a retail system, not intended for resale or distribution for commercial purposes.
CAB'N GO LIMITED reserves the right to deny access to some Users/Members/Customers to some or all of the functions related to online marketing, as well as to restrict the processing and/or delivery of an Order if there are suspicions of fraud on their part or if they engage in behavior that may harm the interests of CAB'N GO LIMITED.
Posting opinions regarding products or communicating with CAB'N GO LIMITED can be done by using the data mentioned in the "Contact" section of the Site. Opinions or addresses containing insults or inappropriate language will be removed from the Site or ignored, CAB'N GO LIMITED having the freedom to manage the information received without having to justify its actions.
ACCOUNT
In order to purchase a Product you must have an Account.
The account is created either voluntarily, by filling in the mandatory fields with the requested personal data - email address and password, or by our operator - on your behalf, when you prefer to order products by phone, our operator will take over and enter your personal data into the Account.
The account can also be created through a social network (e.g. Facebook, Gmail) and your login data (email address and password) will be imported from your existing account on these networks.
To find out what personal data we collect to create the Account, how we use it and how you can exercise your rights, please consult the Personal Data Protection document available here https://cabngo.coffee/protectia-datelor-personale
If you are not a consumer (but a representative of a legal entity) and you are ordering products for a legal entity that you represent and on behalf of which you act, you will be required to provide us with additional information about this entity (name, registered office, registration number, tax identification number). In any communication with us on behalf of the legal entity that you represent, you will act on its behalf and legally bind that entity.
Following the creation of the Account, the Client will receive an Account confirmation link at the indicated email address, which the Client will need to access to complete the registration procedure.
COMMAND
In order to purchase Products, you can submit an Order to us by following the ordering process on the website or by phone.
Ordering through the Site is done through the following steps:
(i) Selecting the Product(s) and adding them to the shopping cart by clicking the "Add to Cart" button.
(ii) Pressing the "Complete order" button, which will open a page for authentication in the Account or entering personal data, if you are not already authenticated with the account or do not have the data entered - name, surname, email address, contact phone number, those regarding the billing and delivery address, the desired payment method, the application of any discounts as a result of having a voucher code, discount code or gift card, checking the "I agree to the Terms and Conditions" box, expressing or not the agreement to receive the Newsletter and the method of receipt.
(iii) Sending the order to CAB'N GO LIMITED.
The customer must ensure that the order data and the information provided for delivery and contact are correct. During the ordering process, before submitting the order, you can check, modify or correct any errors, review the list of ordered products.
Adding a Product to the shopping cart, without completing the Order, does not entail the registration of that Order, nor the automatic reservation of the Product.
The order represents your offer to purchase the products, subject to confirmation by CAB'N GO LIMITED.
After placing the Order, the Customer will receive an e-mail notification regarding the registration of the Order. Also, the notification regarding the registration of the Order will include the order number (assigned to each order) in the CAB'N GO LIMITED system, details of the Products ordered, the total price of the Order, including delivery costs. The notification received by the Customer after placing the Order regarding the receipt of the respective Order is for information purposes only and does not represent our acceptance of the Order.
After checking the stock of Products, CAB'N GO LIMITED confirms by e-mail the availability of the ordered Products, the delivery time and, respectively, the acceptance of the Order. Acceptance of the Order signifies the conclusion of the contract between you and CAB'N GO LIMITED, the Contract including both the provisions of this Document and any subsequent agreements entered into between the Client and CAB'N GO LIMITED regarding an Order, regardless of whether or not they are contained in an electronic or physical document.
The order can also be placed by phone - by providing our operator with the necessary data to open a user account in your name, including an e-mail address through which the acceptance of your order and its confirmation can be carried out. This e-mail will also contain links to the Processing of Personal Data and this Document, which we invite you to study. Acceptance of the order and, respectively, the existence of a contract between you and us is implicit and proven by the recording of the telephone conversation.
If we are unable to send the order placed on www.allu.ro through the courier company chosen by you (technical reasons, increased volume which would lead to increased time), we reserve the right to send the order with a different courier company than the one selected on the order completion page.
CAB'N GO LIMITED may cancel the Order launched by the Client, with concurrent or subsequent notification to the Client, without being held liable for such action, in the following cases:
(i) non-acceptance by the issuing bank of the Customer's card of the Transaction, in the case of online payment;
(ii) invalidation of the Transaction by the card processor approved by CAB'N GO LIMITED, in the case of online payment;
(iii) the data provided by the Client on the Site is incomplete and/or incorrect;
(iv) the Customer's express request to cancel the Order, expressed in writing;
(v) the technical impossibility of processing the Order on the Site, for reasons beyond the Seller's control;
(vi) any of the terms and conditions of this document have not been strictly complied with by the Client.
DELIVERY. TRANSFER OF PROPERTY AND RISK
Delivery of Products is made by courier anywhere in the European Union.
The delivery time is indicated in the Order acceptance email, respectively within 2-3 working days, without exceeding the 14-day period.
The Customer will be able to fill in a single delivery address in the Order form for each Order placed.
Ownership and risks of the Products will be transferred upon delivery, but subject to payment by the Customer.
We do not assume liability for losses that may arise due to delayed delivery – if these are caused by circumstances beyond our control or for which we could not take reasonable measures to prevent the delay (government actions, force majeure, wars, acts of terrorism, protests, riots, civil unrest, fires, explosions, floods, epidemics, strikes.)
If the product cannot be delivered, CAB'N GO LIMITED undertakes to inform the Customer about this unavailability, and the amounts paid in advance will be refunded within a maximum of 30 days.
The maximum amount of damages that can be paid by CAB'N GO LIMITED to any Customer in the event of non-delivery or improper delivery is the amount collected by CAB'N GO LIMITED from this Customer.
If the customer shows bad faith by repeatedly refusing packages, we reserve the right to refuse to ship orders.
BILLING AND PAYMENT
The price of the Products is that mentioned on the Site and includes VAT at the applicable rate according to the legislation in force.
The delivery cost is charged in addition to the price of the products. The delivery of the Products will be for a fee or free of charge, depending on the conditions applicable to the Order or the campaign carried out by CAB'N GO LIMITED on the date of the Order.
Ordered products can be paid in cash, in local currency, upon delivery (cash on delivery), online - by card through the platform available on the Site.
Also, the Order can be paid in part or in full with a gift card or voucher issued by CAB'N GO LIMITED.
The payment card data will not be accessible to CAB'N GO LIMITED nor will it be stored by CAB'N GO LIMITED, but only by the payment processor integrated into the Site and by the Transaction authorization institution or another entity authorized to provide card identification data storage services, of whose identity the Customer/User/Buyer will be informed, prior to entering the data.
We make every effort to ensure that the Price stated on the Site is correct and complete. In the event that we discover an error, we are not obligated to provide you with that product at the incorrectly stated price, and will refund any amount already collected in the absence of your agreement to purchase the Product at the correct price.
The Seller will issue an invoice to the Customer for the delivered Products, and the Customer is obliged to provide all information necessary for issuing the invoice in accordance with the legislation in force.
The Seller will send the Customer the invoice related to the Product Order, as well as for any other costs related to the Order, in material format or in electronic format, by including the invoice in the package containing the delivered Products, respectively by e-mail, to the address specified by the Customer.
PRODUCT CONFORMITY AND WARRANTIES
If you are a consumer, and upon Delivery you find that a product does not correspond to your Order (accepted and confirmed by us according to this Document), you may request us to replace it without any payment from you, within 15 calendar days of informing us (if replacement applies to that type of product and is possible) or to refund the price paid (provided that you return the product to us at our expense - when we request this).
For more details regarding the return of products within 30 days of their delivery, please access the Return Policy document available here:
https://cabngo.coffee/policies/refund-policy
The warranty provided does not affect your other rights established by applicable law.
If you are not a consumer: you must check all products immediately upon receipt and, within 5 working days of delivery, inform us in writing of any non-conformity of the products. If we do not receive such information from you within the indicated period, the products will be deemed accepted by you and you will no longer be able to invoke any non-conformity of the products (such as apparent defects, hidden defects or other deficiencies, etc.).
For any warranty-related questions, please contact us at hello@cabngo.com or through the Site Contact page available here.
https://cabngo.coffee/pages/contact
RIGHT OF UNILATERAL TERMINATION (WITHDRAWAL)
If you place an Order through the Site, you may cancel the Order at any time before the conclusion of the Contract, in accordance with these Terms and Conditions.
The Consumer also has the right to unilaterally terminate the Contract within 14 days from the physical delivery of the Product, without having to justify the decision to withdraw and without incurring any costs other than those established by law. If you have ordered several products in a single order that will be delivered separately, the term expires 14 calendar days after you have taken physical possession of the last product.
To exercise the right of withdrawal, the Client will cumulatively fulfill the following obligations:
(i) will send to CAB'N GO LIMITED within 14 days his decision to withdraw from the Contract either using any unequivocal statement expressing his decision to withdraw from the Contract, which he will send by email to hello@cabngo.com.
(ii) will return the Product in respect of which he withdraws from the Contract to CAB'N GO LIMITED at the address: Bucharest, sector 2, Tunari Street, no. 47, as soon as possible.
CAB'N GO LIMITED can provide coverage of all shipping costs for returned products (regardless of the reason for the return) as well as the loyalty procedure if the return is requested and processed through the existing section in the Account.
If the Order is paid, CAB'N GO LIMITED will refund the amount paid by you, within a maximum of 14 (fourteen) days from the date of informing the Buyer of his decision to withdraw from the Contract, only by bank transfer to the account from which the payment was made.
CAB'N GO LIMITED may postpone the reimbursement of the amount until receipt of the products sold or until receipt of proof that they have been shipped, if it has not offered to recover the Goods itself (the latest date will be taken).
In the event of a decrease in the value of the products - due to the way you handled or used them (other than to determine the nature, qualities and functioning of the products) we will be able to partially refund the amount we collected from you, possibly reducing the value of the decrease in the respective products.
CAB'N GO LIMITED reserves the right not to accept withdrawal from the contract if, upon return of the products, it is found that they are not in the condition in which they were delivered (they contain traces of use, labels, emblems, other safety elements or components are missing).
Products that, by their nature, cannot be returned or that can degrade or deteriorate quickly cannot be subject to withdrawal from the contract.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
CAB'N GO LIMITED will ensure the confidentiality of all data provided for the purpose of creating the Account and delivering the Services.
You are required to notify us as soon as possible if you have any indications or suspicions that a third party may affect the security of your Account. For detailed information regarding the personal data protection policy, please access the “PERSONAL DATA PROTECTION” section available on the Site at: https://cabngo.coffee/protectia-datelor-personale
The cookie policy serves exclusively for the proper functioning of the Site, this tool being used in accordance with legal provisions. For detailed information on the cookie policy, please access the "COOKIE POLICY" section available on the Site at: https://cabngo.coffee/politica-utilizare-cookieuri .
PROMOTION OF PRODUCTS AND OFFERS
To promote the Products and available offers, CAB'N GO LIMITED may send Newsletters.
To the User/Client/Member who has opted to receive them, directly or through commercial partners, ensuring/respecting the confidentiality of the data provided by the User/Client, through various means, such as by e-mail, any other equivalent electronic means of communication (such as SMS, etc.)
The User/Client/Member has the right to renounce the option initially expressed at any time as follows:
(i) Using the specially designated link within any newsletters and/or alerts received;
(ii) By changing your consent to receive newsletters and/or alerts and using pages in restricted areas, by using the Account.
(iii) By contacting CAB'N GO LIMITED, according to the contact information available on the Site.
LIABILITY
CAB'N GO LIMITED cannot be held liable for damages of any kind that the Customer or any third party may suffer as a result of CAB'N GO LIMITED's performance of any of its obligations under the Order and for damages resulting from the use of the Products after delivery and in particular for their loss.
However, to the extent that the limitation of liability according to the above is not possible, the extent of CAB'N GO LIMITED's liability for any damage caused will only extend to the equivalent of the value of the Products that formed the subject of the Order based on which the act causing the damage was generated.
The Customer is responsible for keeping the Account details safe, being solely responsible for the fraudulent use of these details as a result of their transmission to a third party voluntarily or as a result of his/her fault.
COMPLAINTS / COMPLAINTS
For complaints or grievances related to this Document, the Client has the contact form available on the Site. Complaints will be analyzed within 10 days of their receipt, and a response will be communicated to the Client immediately after their resolution.
APPLICABLE LEGISLATION
This Document is governed by Romanian law in force.
In the event of any disputes regarding this Document, an attempt will first be made to resolve them amicably via the email address hello@cabngo.com, and if amicable resolution is not possible, the dispute will be resolved by the competent courts in Romania.
In the same sense, if the transaction between you and us was concluded through the website, in accordance with Regulation (EU) No. 524/2013 we inform you that you have the right to request the resolution of the dispute out of court, through the online dispute resolution platform, accessible at the internet address:
https://ec.europa.eu/consumers/odr .
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